FAQ
Product Questions
What material are the stacking stones made of?
Our Pebblestones are made out of 100% eco-friendly Expanded Polypropylene (EPP), a very lightweight yet firm material. They are, 100% recyclable, non-toxic, free of plasticizer or other additives, hypoallergenic, and very resistant to wear and tear.
All our EPP products are lab tested and CPC (Children’s product certificate) certified for safety use. The Classic Pebblestones have a granulated texture on the bottom side to provide added grip & safety, and the Pebblestones Board has a raised edge that gives extra support.
Their durable and dense construction provides a cushioned surface that ensures comfort and optimal stability, and can withstand the rigors of movement and play, making them suitable for both indoor and outdoor use. They are UV & shock resistant, have no sharp edges, easy to clean, waterproof, and very sustainable, ensuring long-lasting enjoyment for adults and little ones.
What age are Pebblestones™ for?
Recommended for ages 1 and up.
Are Pebblestones™ waterproof?
Yes! All our products are waterproof. Use in water with adult supervision at all times.
How much do a Classic Pebblestone™ and the Pebblestones™ Board weigh? What are their dimensions?
- Classic Pebblestone™: 0.45 lb (204 g)
- Classic Pebblestone™ Dimensions: Diameter = 10.8 in, Height = 4.7 in
- Pebblestones™ Board: 0.68 lb (312 g)
- Pebblestones™ Board Dimensions: Diameter = 14.13 in, Height = 3.3 in
How does the material feel?
EPP is a light yet firm material that retains its shape in all environments (indoors and outdoors)!
What safety precautions do I need to take?
- All our EEP products are Waterproof. Use in water with adult supervision at all times.
- Keep away from heat or flame. Keep away from sharp, pointed objects and surfaces.
- Use on flat, non-slip surface. Use away from ledges and precipices.
- Do not put product in mouth.
- Use at your own risk.
How can I clean my Pebblestones™?
Clean gently with soap and water.
What is the weight capacity?
- Weight capacity of Classic Pebblestones™: 400 lbs (181kg).
- Weight capacity of Pebblestones™ Board: 270 lbs (122kg).
Shipping, Return & Warranty Policies
How do I contact Pebblestones™ regarding my order?
If you have an issue with your order, you can contact us via contact@pebblestonesus.com. It is important to provide us with your email address, order number or tracking number so we can check the status of your order.
How much is shipping?
We offer free shipping on all orders within the United States!
Shipping cost to Canada will be calculated upon checkout.
What is the estimated shipping time?
Orders are shipped within 2-3 business days and delivery is within an additional 2-5 business days.
Can I cancel my order?
Please send the cancellation request to contact@pebblestonesus.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, cancellation will no longer possible.
What if I don't receive my order?
If you have concerns about delivery, please contact the carrier directly using the provided tracking number.
Is the return shipping cost covered?
The customer is responsible for any return shipping costs.
What is your return policy?
We accept returns for refunds or exchanges within 14 business days of delivery. If 14 business days have passed since your order's delivery date, refunds and exchanges are not granted.
To start a return, please contact us at contact@pebblestonesus.com. Items sent back to us without first requesting a return will not be accepted.
To be eligible for a return, your item(s) must be unused, undamaged, and in the same condition as received with the original tags, packaging, and a receipt or a proof of purchase.
If your product is damaged upon delivery, please contact us within 3 days of delivery via email and we will facilitate an exchange. We are not responsible for any damage caused by shipping carriers.
The customer is responsible for any return shipping costs.
We will cover the exchange shipping cost of the new Pebblestones ONLY if the exchange request was initiated due to damage of the product. Otherwise there will be shipping fees to ship the new Pebblestones.
When you receive your item(s), please check your item(s) carefully. If the product appears damaged, please complete the following steps:
- Send pictures of the damage to contact@pebblestonesus.com.
- We will contact you directly with the next steps.
- DO NOT throw away the boxe(s) and packaging materials, otherwise, your claim will not be honored by the shipping company.
You can always contact us for any return questions at contact@pebblestonesus.com.
What is the warranty on my purchase?
The Warranty Period for Physical Goods purchased from Pebblestones is 3 days from the date of the delivery. You can address the issue of products that have been damaged during this timeframe to get an exchange or a refund. Otherwise, you agree that the product is deemed delivered and satisfactory.
We are not responsible for any damage caused by shipping carriers.
The customer is responsible for any return shipping costs.
When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to the address provided, and the item is delivered to our warehouse, you’ll be automatically refunded on your original payment method within 2-5 business days.
Where do you ship to?
We ship within the US and to Canada.
For Alaska, Hawaii, & Puerto Rico orders, please contact us at contact@pebblestonesus.com.
We currently do not offer international shipping other than to Canada. Thank you for your understanding.