FAQ

Product Questions

What material are the stacking stones made of? 

White eco-friendly expanded polypropylene that is 100% recyclable and free of propellant, plasticizer or other additives. They are lightweight, hypoallergenic and resistant to wear and tear.

Each stone is colored with a non-toxic, recyclable, child certified paint and our products are lab tested and CPC certified (Children's Product Certificate) for safety use. 

The EPP is extremely durable and able to withstand repeated crashes without major damage.

What age are Pebblestones™ for?

Recommended age: 1+ year old

Are Pebblestones™ water resistant?

Our products can be used around water with adult supervision. All colors are water resistant except the marble product.

How much do a Classic Pebblestone™ and the Pebblestones™ Board weigh? What are their dimensions?

  • Classic Pebblestone™: 0.45 lb (204 g)
  • Classic Pebblestone™ Dimensions: Diameter = 10.8 in, Height = 4.7 in
  • Pebblestones™ Board: 0.68 lb (312 g)
  • Pebblestones™ Board Dimensions: Diameter = 14.13 in, Height = 3.3 in

How does the material feel?

EPP is a firm but spongy material that retains its shape in all environments.

Are Pebblestones™ suitable on all surfaces?

The Pebblestones™ can be used on any surface, but avoid sharp or pointed objects that could damage the product. Small marks may be visible with heavy use. 

What safety precautions do I need to take?

  • Avoid any direct heat or flame and keep away from sharp and pointed objects.
  • For balance and exercise, use on a level, non-slip surface. Keep sufficient distance from precipices and ledges.
  • Do not put product in mouth. 

Shipping, Return & Warranty Policies

How do I contact Pebblestones™ regarding my order?

If you have an issue with your order, you can contact us via contact@pebblestonesus.com. It is important to provide us with your email address, order number or tracking number so we can check the status of your order.

How much is shipping?

We offer free shipping within the United States.

What is the estimated shipping time?

Orders are shipped within 2-5 business days and delivery is within an additional 2-5 business days.

Can I cancel my order?

Please send the cancellation request to contact@pebblestonesus.com on the same day that the order was placed. Our team will cancel the order for you freely. If the order has already been shipped out, cancellation is no longer possible.

What if I don't receive my order?

If you have concerns about delivery, please contact the carrier directly using the provided tracking number. 

Is the return shipping cost covered?

The customer is responsible for any return shipping costs.

What is your return policy?

We accept refunds and/or exchanges within 30 days of purchase. If 30 days have passed since your purchase, refunds are not granted. Your item must be unused and in the same condition that you received it with original tags and a receipt. If your product is damaged upon delivery, please contact us within three days via email and we will facilitate an exchange. 

When you receive your item, please check your item carefully. If the package appears damaged, please complete the following steps:

  1. Send pictures of the damage to contact@pebblestonesus.com.
  2. We will contact you directly with the next steps.
  3. DO NOT throw away the boxes or packaging materials, otherwise, your claim will not be honored by the shipping company.

When can I expect a refund debited to my account once I return the item?

Once you are authorized to return an item back to the address provided, and the item is delivered to our warehouse, you’ll be automatically refunded on your original payment method within 2-5 business days.

Where do you ship to?

For Alaska, Hawaii, & Puerto Rico orders, please contact us at contact@pebblestonesus.com.

We currently do not offer international shipping . Thank you for your understanding.